![]() Island Thyme Soap Company is not responsible for improperly burned candles. ![]() Used candles cannot be returned or refunded. Because of these extra steps, we don't offer refunds for melted candles. While there’s not a reasonable way we can guarantee that candles will arrive the way they leave here, you should know about the extra measures we take to reduce the risk of them melting if left in a hot truck or on a hot porch. If you have any questions or concerns, please don't hesitate to contact our friendly customer service team. We hope this policy provides you with confidence in your purchase from Island Thyme Soap. ![]() However, you may return your purchase and place a new order for the desired item. Unfortunately, we do not offer exchanges at this time.Refunds will be credited to the original form of payment.Refunds will be processed within 7-10 business days after we receive the returned item.Shipping costs for returns will be at the expense of the customer.Items must be in their original condition and packaging, and have not been used or opened.You may return your purchase within 30 days of the delivery date for a full refund. ![]() If your order arrived damaged, please take a photograph of the damaged package and email it to us as soon as possible. We offer a hassle-free return and refund policy to ensure your complete satisfaction. If for any reason you are not satisfied with your purchase, please don't hesitate to contact us. We strive to provide you with high-quality products and excellent customer service. At Island Thyme Soap, our customers are our top priority. ![]()
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